Shipping policy
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-5 business days of receipt. Orders are not processed or shipped from Friday, 12 pm CST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Rate name | Condition | Transit time | Price |
|---|---|---|---|
| Economy | $50.00 and up | 5 to 8 business days | Free |
| Economy | 0lb-5lb | 5 to 8 business days | $4.90 USD |
| Economy | 5lb-70lb | 5 to 8 business days | $19.90 USD |
| Standard | 0lb-1lb | 3 to 4 business days | $6.90 USD |
| Standard | 1lb-5lb | 3 to 4 business days | $9.90 USD |
*Free shipping on orders of $50 or more.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Damaged orders
If your order arrives damaged, email info@shawhanfarms.com within 30 days of delivery with your order number and a photo, and we'll send a replacement or refund. There's no need to send anything back.
International Shipping Policy
We currently do not ship outside the US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it's recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Shawhan Farms will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible at info@shawhanfarms.com and we'll help track it down.